Frequently Asked Questions
1.Where is your factory?
We are in Henglan Town, Zhongshan City, the lighting capital. One and half hour from Shenzhen and also Guangzhou airport.
2.Where can you deliver?
Our products can be delivered worldwide. Shipping costs can vary depending on the delivery address.
3.What products do you offer?
We offer decorative lighting and home decor products, including Chandeliers, Pendant Lights, Ceiling Lights, Wall Lamps, Table Lamps and Floor Lamps, and also offer Tabletop Objects, Sculptures, Candle Holders, Cases, Fruit Trays, Storage Boxes ,Wall Decors etc, all those products made by hardware are produced by us.We have our own hardware workshops.
4.What styles,finishes and materials do you offer?
We offer a wide variety of styles, including classical, classic ,modern, and industrial styles. Different styles use different materials and finish to express themselves, so we make different finishes, including plating colors and paint colors.You can choose from our standard finish swatch or just send us the finish you need,then we can customize. We also make different materials, including brass, iron ,zinc, stainless steel mixed with marble, crystal, glass, fabric, acrylic, agate etc.
5.What is your Minimum Order Quantity?
Our MOQ is more flexible. When some products are in stock, 1 piece can be shipped. If we are out of stock, but within our planned inventory, we can also order small quantities, such as 10 pieces. In the case of special customized products, the actual MOQ quantity requirement needs to be judged according to the difficulty of the product.
6.What is your monthly production capacity?
Depending on the difficulty of the product, the monthly output is between 20,000-30,000 pcs.
7.What is your standard production time?
In-stock items will ship within 7 business days. Production lead time for different customized products is 2-8 weeks. A large order such as 3 or 4 40HQ takes 8 weeks
8.How do you guarantee the delivery time?
We have T&A calender. Our independent PMC department arranges the production plan all according to T&A for all orders. We have production meeting every Monday morning to report the production process and discuss the problems which may occur during production. We make production progress report in our system to ensure the related department will follow the next step process.
9.Can you customize products according to our designs or specifications?
Yes,we offer modification on our standard designs according to the specifications you need, we can change the finish, size, or the number of lights. And we also do customization for projects with 15 years experience. So just send us your designs or specifications, we will give you detailed drawings for confirmation.
10.How do you design?
We have a team of lighting and decor designers, as well as a team of design consultants. When you start a consultation with us, you’ll be paired up with a designer and a design consultant.Once your design consultant has the information they need, they’ll produce sketches and renderings based on the information you’ve given us. We’ll keep designing until you’re happy.
11.Are you developing any new products?
Yes, every month we develop new products, almost 100 or so, and will develop products according to different markets and customer needs. There will also be some products that we want to promote ourselves.
12.How different are you from competitors?
We offer SUPERB quality products, VERY competitive prices, FREE design assistance and EXCELLENT after-sales service as our main goal is to maximize customer satisfaction.
13.Do you offer tiered pricing based on volume?
Yes, we do offer tiered pricing based on the volume of your order. The larger the order, the more favorable the pricing we can provide. This structure allows us to accommodate larger orders with better pricing while ensuring the same high level of quality and service. The main reason is that when the quantity is different, the material purchase cost, production cost and personnel sharing cost are different.
14.How do I check my order status?
If you placed your order online, please sign in to view your order history. If you placed your order via email or WhatsApp/wechat etc. with our sales, please contact him/her directly or send an email to our customer service to check the status of your order.
15.How can I get the quotation?
Please provide us the following information together with your inquiry: detailed drawings/ideas, material required, finish, quantity (per order/per month/ annual),any special demands or requirements, such as packing, labels, delivery etc. Just tell us the details, then exact quotation will be sent to you in 24 hours.
16.How to proceed order?
Price confirmed, then we sign contract.You make deposit 30% of the total order, we confirm production drawings, and a T&A calendar will be sent to you for controlling the delivery time. For bulk production, there will be a pre-production sample confirmation. Then inline inspection, sent you all the photos and videos after inspection. Everything confirmed, arrange shipping.
17.Can you provide pricing flexibility for large or repeat orders?
Yes, large and repeat orders are cost effective, so our prices can be flexible and guaranteed to be the best price.
18.Do you offer technical support or assistance after delivery?
Of course, after delivery, our service begins. There are detailed installation instructions of the product in our package. Each of our salesman is also a technician. For small problems, the salesman can directly guide the installation or solve them. Big problems are handled by our technical guidance department. All problems will be given solution within 24 hours.
19.How to ensure the quality?
Before production, we communicate the drawings with customers repeatedly and put forward our professional opinions.
Strictly control and manage the drawings.
Work with quality material suppliers and check incoming material against drawings.
Experienced engineers, production supervisors and skilled workers are our quality control weapons.
Inline inspection during all production process.
The assembly supervisor checks it before packing and the packing department scrutinizes it again during packing.
Finished product quality inspection on a proportional sampling basis.
Because of the strict implementation of these steps, we have been able to maintain optimal product quality.
20.Can we inspect the goods before shipping?
We welcome you to inspect the goods before shipment, either by yourself or by a third party.
21.Do your products meet international standards?
Of course, our company has 15 years of experience in the international market. All products must meet the requirements of each country, such as ISO,CE,UL,FCC,CB,ROHS and so on.
22.Can you handle shipping logistics or do we need to arrange that ourselves?
We can absolutely assist with shipping logistics and offer a range of options to suit your needs. We frequently handle shipping for our clients and can arrange everything from freight to delivery, depending on your preference.
However, if you’d prefer to manage the shipping on your end, that’s also perfectly fine. We are flexible and can work with whichever method is most convenient for you.
23.How do you package your products to ensure safe transport?
We take great care in packaging our products to ensure they arrive safely and in perfect condition.
For all our shipments:
Protective Materials: We use high-quality, durable packaging materials like foam, bubble wrap, and reinforced cardboard boxes to protect fragile items.
Custom Fit: For larger or more delicate items, we create custom packaging to ensure a snug fit and reduce movement during transit.
Outer Reinforcement: We reinforce the outer layers of packaging with strong, double-walled cartons to withstand handling.
Labeling: All packages are clearly labeled as fragile,and we work with reputable shipping companies to ensure careful handling.
We also offer additional protective measures if requested, such as wooden crates for especially fragile or large items.
24.Can you provide samples before placing bulk orders?
Yes, we can provide samples before placing bulk orders to help you evaluate the quality and design.
Sample Policy: We typically charge for samples, but this amount can be deducted from the total cost of your bulk order once placed.
Lead Time: Depending on the item, sample production may take 1-6 weeks, and we will ship it as soon as it’s ready.
Shipping Costs: Shipping fees for samples are usually the buyer’s responsibility, but we can arrange shipping on your behalf if needed.
25.What is the cost of samples, and is it refundable after an order?
The cost of samples varies depending on the product.
If it is our standard product, we may only charge for the product.
If it is a customized product, there will be a mold fee and a sample fee. The overcharge of mold fee and sample fee will be refundable after an order is made.
The sample time for standard products may be 1-2 weeks. For customized products, the sample time is about 4-6 weeks.
26.What is the warranty period for your products?
We offer at least 2+ year warranty with all of our lighting against tarnishing and factory defects. If any parts of our lighting show defects or tarnishes during this period of time, we will repair or replace free of charge.
When cleaning your chandeliers, please use a dry or damp cloth. Do not use any cleaning solutions that contains alcohol or ammonia which destroys the protective finish on the chandelier and causes them to tarnish.
27.How do you handle defective or damaged products?
We take the utmost care when packaging your ordered products and we ship them insured against any damage. If your chandelier gets damaged during shipping, we will either send you the replacement part or the complete chandelier free of charge as soon as possible.
28.Do you offer replacements or refunds for products with quality issues?
During the warranty period, if there is a quality issue, we address it in the following ways:
- Local resolution: We will compensate you.
- Replacement parts: We will cover the shipping costs.
- Replaced complete product.
- Refund.
29.What are your payment terms (T/T, L/C, etc.)?
T/T, L/C and Paypal.
30.Do you require a deposit, and how much?
Yes, we do require a deposit. Usually a 30% deposit is charged for standard products,40-50% for customized products.
31.Are there discounts for early payment or bulk orders?
Early payment or bulk orders are of course discounted. We need to negotiate specifically on a current order basis.